DRAFT FOR OWNER REVIEW. Items marked [DECIDE: …] need your decision, and a lawyer should review this page before it is published. Delete this paragraph when you are done.
Shipping
We ship from Texas City, Texas, to customers worldwide.
Shipping rates
- Orders with a subtotal under $300: flat rate shipping of $50.
- Orders with a subtotal of $300 or more: free shipping.
- The subtotal is the price of the items in your cart before shipping and any taxes. [DECIDE: confirm whether discounts/coupons count toward the $300]
Processing and delivery times
If you pay before 2:00 pm Texas time (Central Time), your order ships the same day. [DECIDE: what happens to orders paid after 2 pm, e.g. shipped the next business day; and whether weekends/holidays are excluded]
- United States: delivered in 2 to 4 business days.
- International: delivered in 2 to 6 business days.
These are estimates, not guarantees. Actual delivery depends on the carrier, the destination and customs clearance. [DECIDE: confirm you want these described as estimates and not guarantees]
We ship with carriers such as USPS, UPS, FedEx and DHL.
Tracking
Once your order ships we will email you tracking information where the carrier provides it. You can also check your order on our Order Tracking page.
International orders, customs and duties
International orders may be subject to customs duties, import taxes and fees charged by the destination country. The receiver pays all customs and duties.
Shipping insurance
You may choose to insure your shipment. Insurance is paid for to the shipping company handling your shipment. [DECIDE: how a customer adds insurance (at checkout or by contacting you), the cost, and whether Motoway Upgrade is responsible for loss or damage on uninsured shipments]
Damaged or lost shipments
If your order arrives damaged, please report it on the same day you receive it using our Shipping Damage Claim form and include photos of the packaging and the part. If a tracked shipment is lost, contact us at contact@motowayupgrade.com.
Returns
If a part does not fit your vehicle, you can return it. We will either replace it or refund your money.
To start a return, complete our Return Request form. Please do not send a part back before we have approved the return.
- Return window: 30 days [DECIDE: counted from the delivery date or the order date].
- Condition: [DECIDE: e.g. unused, uninstalled, in original packaging].
- Parts that cannot be returned: [DECIDE: e.g. electrical parts or control modules once installed, special-order items, or delete].
- Return shipping: [DECIDE: who pays return shipping, and whether original shipping is refunded].
- Restocking fee: [DECIDE: amount, or none].
Refunds
We offer a 30-day refund guarantee. Approved refunds are paid through bank. [DECIDE: confirm what this means, e.g. a refund to the customer’s bank account whatever payment method they used; and how many business days it takes after we receive the returned part]
Fitment
We show vehicle compatibility only where it has been verified. If a product says fitment is not verified, please contact us with your vehicle details before ordering. If a part you ordered does not fit your vehicle, you can return it for a replacement or a refund (see Returns above). [DECIDE: whether the same applies when the product page said fitment was not verified]
Contact
Motoway Upgrade, 1302 31st 1/2 St N, Texas City, TX 77590. Email: contact@motowayupgrade.com.